How to complain or complain about an experience or tour We want all our customers to have an unforgettable and positive experience on our tours. If something does not meet expectations, we are here to listen and help you. We encourage you to contact us in a simple and quick way if you have any complaints or would like to complain about an experience. Here's how to complain or complain: Contact us directly Send us an email at [your email address] or call our customer service center at [phone number] as soon as possible. Please provide as much detail as possible about the experience or tour you wish to complain about, including the date, tour type and what went wrong. We appreciate you giving us the opportunity to rectify any issues quickly. Describe the incident clearly When making a complaint, be as specific as possible when describing what did not meet expectations. This helps us understand what went wrong and how we can improve. Please describe both what disappointed you and what you expected. Give us time to process your complaint We take all complaints seriously and will do our best to investigate the matter. Please note that it may take a few business days for us to have a full overview and be able to get back to you with a solution. Offer a solution Once we have received all the information we need, we will offer a solution which may be in the form of a refund, a discount on future trips, or other appropriate measures depending on the situation. Our goal is always to do our best to ensure that you are satisfied with your experience. Customer rights Under applicable consumer law, you have the right to complain about an experience or trip that has not been delivered as agreed. We want you to feel confident that we will handle all complaints fairly and professionally. We greatly appreciate you giving us the opportunity to rectify any issues and look forward to making your next adventure with us even better!

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